Privacy Policy

Effective Date: January 1, 2025

Chuandao AI (hereinafter referred to as "we") respects and protects user personal privacy. This privacy policy aims to explain how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal information. By using this website and related services, you indicate that you have read, understood, and agreed to all contents of this policy.

1. Types of Information We Collect

We only collect information necessary to provide services, mainly including the following two categories:

  • Information you actively provide: such as name, email address, contact phone number, etc. that you fill in when registering an account, submitting messages, or contacting us; if you use specific website functions (such as comments, submissions), it may involve content and related information you publish.
  • Information we automatically collect: when you visit the website, the server automatically records device information (such as device model, operating system), browsing data (such as visited pages, dwell time, IP address), cookies and similar technical data (used to optimize page display and user experience, you can disable cookies in browser settings, but it may affect the use of some functions).

2. Purpose of Information Use

  • Provide and maintain website services, ensure normal page loading and stable function operation;
  • Optimize user experience, such as recommending relevant content based on browsing habits and improving website design;
  • Communication and feedback, such as replying to your inquiries and sending service-related notifications (non-marketing, you can unsubscribe at any time);
  • Security assurance, identify and prevent malicious access and fraudulent behavior, protect the legitimate rights and interests of the website and users;
  • Comply with legal and regulatory requirements, such as cooperating with regulatory compliance inspections and dealing with legal disputes.

3. Information Storage and Protection

  • Storage method and duration: Your personal information will be stored in our authorized secure servers, with a storage period of "reasonable time required to achieve collection purposes" or the minimum retention period required by laws and regulations; after the period expires, we will clear information through anonymization or permanent deletion.
  • Security protection measures: We adopt dual protection of technology and management, such as data encryption, access permission control, regular security audits, etc., to prevent information from being leaked, tampered with, or lost; but please note that internet transmission has certain security risks, we cannot guarantee 100% absolute security, and you need to properly keep your account information (such as passwords).

4. Information Sharing and Disclosure

  • After obtaining your explicit consent, share with authorized partners (such as third-party customer service tools, partners need to comply with the same privacy protection standards);
  • When required by laws and regulations, judicial authorities, or administrative regulatory departments to provide information;
  • To protect our or users' legitimate rights and interests and public interests (such as dealing with fraud and illegal activities), disclose within reasonable and necessary scope.

5. Your Rights

  • Access and correction rights: Query your personal information storage situation and apply for correction of erroneous or incomplete information;
  • Deletion rights: If you believe that information collection exceeds the necessary scope or you no longer use website services, you can apply for deletion of relevant personal information;
  • Withdrawal of consent rights: You can withdraw consent to "non-essential information collection" (such as cookie use) at any time, but it may affect some function experience;
  • Complaint rights: If you believe that our information processing behavior violates this policy or laws and regulations, you can complain to us, and we will reply with processing results within 15 business days.

6. Third-Party Service Description

The website may contain third-party links (such as social media icons, advertising alliance links) or embed third-party tools (such as statistical analysis tools). These third parties have independent privacy policies, and we are not responsible for their information collection behavior. We recommend that you carefully read their privacy policies before accessing third-party services.

7. Policy Modification and Contact Us

Policy Modification: We may modify this policy based on changes in laws and regulations or business adjustments. The modified content will be announced in prominent positions on the website (such as the bottom of the homepage). Continued use of the website after the announcement is considered as your acceptance of the modifications.

Contact Information: If you have questions about this policy, need to exercise personal information rights, or have complaints and feedback, you can contact us through the following methods:

  • Email: hcf@foxmail.com
  • Operating Address: No. 130 Longhua Avenue, Longhua District, Shenzhen, Guangdong Province